Terms of Service

1. Agreement to Terms

These Terms of Service (the “Terms”) constitute a legally binding agreement between you and VELORA DIGITAL LIMITED (“Velora”, “we”, “us”, or “our”) governing your access to and use of our website, content, and any services we provide (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. Scope & Services

We provide marketing strategy, creative production, performance marketing, analytics and related consulting. Certain Services may be subject to additional written terms (e.g., a Statement of Work, Order Form, or Master Services Agreement). If there is a conflict, those written terms will control for the applicable Service.

3. Eligibility

You must have the authority to enter into these Terms on behalf of yourself or your organization and be in compliance with applicable laws. The Services are not intended for individuals under the age of 16.

4. Accounts & Access

You are responsible for safeguarding access credentials to any platforms or accounts used with the Services (e.g., analytics, ad platforms). You represent that you have the right to grant us access and will maintain least-privilege permissions consistent with the Services. You remain responsible for activity occurring under your accounts.

5. Fees & Payment

Fees will be as specified in the applicable order or agreement. Unless otherwise stated, fees are exclusive of taxes and third-party media spend. Invoices are due within the payment term specified (net 14 or net 30 are common). Late payments may accrue interest at the maximum rate permitted by law. Media budgets are paid directly to platforms unless agreed otherwise.

6. Acceptable Use

• Do not use the Services for unlawful, harmful, or fraudulent purposes.
• Do not infringe the rights of others or violate platform policies.
• Do not attempt to access or disrupt systems without authorization.
• Provide accurate information and promptly notify us of any security issues.

7. Intellectual Property

We and our licensors own all rights, title and interest in the Services, including content, templates, software and branding, except for client-owned materials provided to us. Subject to full payment, you receive a non-exclusive, non-transferable license to use deliverables for your internal business purposes as outlined in the applicable agreement.

8. Confidentiality

Each party may receive confidential or proprietary information of the other. The receiving party will use such information only for performing the Services and will protect it using reasonable measures. This obligation does not apply to information that is public, independently developed, or lawfully obtained from a third party.

9. Privacy

Your use of the Services is subject to our Privacy Policy and Cookie Policy, which explain how we collect and use personal data and your choices.

10. Third-Party Services

The Services may integrate with or reference third-party platforms (e.g., Google, Meta, LinkedIn, TikTok). We do not control and are not responsible for third-party services or their terms. Your use of those services is governed by their respective agreements and policies.

11. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Marketing performance is influenced by many factors outside our control; no specific results are guaranteed.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. EXCEPT FOR PAYMENT OBLIGATIONS OR BREACHES OF CONFIDENTIALITY/IP, EACH PARTY'S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE FOR THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to defend, indemnify and hold us harmless from claims, damages, liabilities, and expenses arising from your misuse of the Services, violation of these Terms, or infringement of any third-party rights.

14. Term & Termination

Either party may terminate use of the Services at any time. For contracted engagements, termination will be as set forth in the applicable agreement. Upon termination, all outstanding fees become due and licenses to use deliverables may continue as specified in the agreement.

15. Governing Law & Venue

These Terms are governed by the laws of Hong Kong, without regard to its conflict of laws principles. The courts of Hong Kong will have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services, except where applicable law provides otherwise.

16. Changes to the Terms

We may update these Terms from time to time. The "Last updated" date above reflects the latest version. If we make material changes, we will provide reasonable notice, such as by posting on this page or contacting you.

17. Contact

Questions about these Terms can be sent to: