1. Who we are
VELORA DIGITAL LIMITED ("we", "us", "our") is a marketing agency headquartered at 8/F, China Hong Kong Tower, 8–12 Hennessy Road, Wan Chai, Hong Kong. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or engage our services.
2. Data we collect
- Contact data (name, email, phone) when you submit a form or contact us.
- Business data (company name, role, goals, budgets) relevant to a potential engagement.
- Usage & analytics data (pages viewed, clicks, device/browser, approximate location) collected via cookies or similar technologies.
- Advertising identifiers and events from platforms like Google, Meta, LinkedIn, TikTok where permitted by your consent and local law.
- Communication data (emails, messages) when you correspond with us.
3. How we use data
- Provide and improve our website and services.
- Respond to inquiries, prepare proposals, and manage client relationships.
- Measure performance and run marketing/retargeting campaigns, where permitted.
- Ensure security, prevent fraud/abuse, and comply with legal obligations.
4. Legal bases (GDPR/UK GDPR)
- Consent — for analytics/marketing cookies and certain communications.
- Contract — to perform a contract or take steps at your request before entering one.
- Legitimate interests — to operate, secure, and market our services fairly and transparently.
- Legal obligation — to comply with applicable laws and requests from authorities.
7. International data transfers
Where data is transferred internationally, we use safeguards such as Standard Contractual Clauses (SCCs) and appropriate supplementary measures, and we assess local laws where relevant.
8. Data retention
- Contact & inquiry records — typically up to 24 months after last interaction, unless required longer.
- Analytics data — typically 14–26 months, depending on platform settings.
- Contract records and invoices — as required by applicable law (e.g., 6–7 years in some jurisdictions).
9. Your rights
Subject to local law, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict processing; withdraw consent at any time (where processing is based on consent).
- Data portability (where applicable).
- Lodge a complaint with a supervisory authority.
California residents may also have rights under CCPA/CPRA, including the right to know, delete, correct, and opt-out of selling or sharing personal information. We do not knowingly sell personal information.
10. Security
We implement technical and organizational measures to protect data, including access controls, encryption in transit, and least-privilege practices. No system is 100% secure; we continuously improve our safeguards.
11. Children
Our services are not directed to children under 16 (or the age defined by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to request deletion.
12. Changes to this policy
We may update this policy from time to time. The "Last updated" date will reflect the latest version. Significant changes will be communicated on this page and, where appropriate, by email/notice.
13. Contact
To exercise your rights or ask questions, contact us: